REFUND POLICY

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

  1. You can return the item opened or unopened, and you’ll need to provide the receipt or proof of purchase. Postage costs for the sending and return of the product are the full responsibility of the claimant and will not be refunded.
  2. To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. Postage costs for the sending and return of the product are the full responsibility of the claimant and will not be refunded.
  3. To start a return, you can contact us at support@ecospashop.com using this as your subject “60 Day Money-Back Guarantee” to claim your “60 Day Money-Back Guarantee”.
  4. Once your return is approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  5. You will need to return the product via a trackable mail service within 60 days from the delivery date to the address provided by our customer support.
  6. Once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You will receive your refund within 30 days from the date of receiving product.
  7. Our return address is 300 Delaware Avenue, STE 210-A, DE 19801 USA